App / Mobile
jl89 takes a straightforward approach to your personal data — we collect only what is needed to run your account, process transactions through bKash or Nagad, and keep the lobby working on your device. This page sets out exactly what we collect, why we collect it, and what choices you have.
When you open an account on jl89, we collect the details you submit during registration — your name, email address, contact number and any payment identifiers linked to bKash, Nagad or Rocket. We also collect device and session data automatically: browser type, operating system, pages visited and session timestamps. This information helps us keep your account secure, process wallet transactions accurately and serve the correct lobby version to your device. We do not sell your personal data to third parties. We may share limited data with payment processors — strictly so that a bKash deposit or Nagad transfer can be completed — and with fraud-prevention services where applicable. Any sharing is bound by data-handling agreements and is limited to what is needed for that specific function. Access to jl89 and the applicability of this policy depends on your local law and eligible region. Where local law restricts or governs how we may process your data, those rules take precedence. If you are unsure whether this policy applies to your situation, contact our support team before proceeding.
Payment reference data linked to a bKash deposit is held only for transaction verification and is not used for any other purpose.
Nagad transaction IDs are stored against your account wallet record so you can cross-check any transfer in your account history.
Rocket payment references are kept in line with our standard transaction retention period and are accessible through your account.
Session logs — device type, browser version, login timestamps — are held to support account security checks and are not shared with advertisers.
Not every interaction connected to jl89 falls inside this policy. Understanding the boundary helps you know when to refer here and when to check a third-party provider's own terms. The four areas below set out what is covered and what sits outside our direct responsibility.
Covered. Everything you submit during account registration, login and account settings updates falls inside this policy. We control this data directly.
Covered in part. jl89 holds the transaction reference and amount. The payment processor — bKash, Nagad or Rocket — holds their own processing record under their own privacy terms.
Covered. Browsing behaviour on jl89 pages, including lobby navigation and game-session initiation, is logged by us and handled under this policy.
Not covered. Game studios such as Pragmatic Play or Habanero, and any external link you follow from jl89, operate under their own separate privacy terms which we do not control.
You have practical choices over the personal data jl89 holds for your account. The most direct route for most requests is your account settings page — personal details like your registered name, contact number and email address can be reviewed there and updated if something has changed. For data that is not editable in-account, such as historical transaction records or session logs, you can submit a formal data request through our published support channel and we will confirm what we hold. If you believe a record is inaccurate, contact support with the specific detail you want corrected and the evidence behind the correction. We aim to acknowledge correction requests and respond with a clear outcome. You may also ask us to explain how a specific piece of data is being used. Where local law in Bangladesh grants additional rights over data portability or deletion, those rights apply to the extent our processing permits, and eligibility depends on applicable local law.
Open your account settings to see the personal details we hold. Registered email, contact number and linked wallet references are visible there.
Edit name, contact number or email directly in account settings. For fields that are locked, raise a correction request through our support contact.
Send a specific question about how your data is used to our support team. We respond via the same channel you used to contact us.
For deletion or portability requests where local law applies, contact us in writing. We will confirm eligibility and next steps based on applicable law and your eligible region.
If you have a question specifically about how jl89 handles your data — or you want to act on any right described in this policy — there are published contact routes below. We handle privacy questions separately from general account support, so please be specific in your message about what data or right you are asking about. Response times depend on the volume and nature of requests; we do not publish a fixed response window, but we acknowledge every written privacy query.
Open the chat icon from any page on jl89. Describe your privacy question clearly so it can be routed to the right team.
Send your privacy request in writing to the support email address listed on the Contact page of jl89. Include your registered account email.
The Help section in your signed-in account contains published guidance on data requests and account-level privacy settings.
Security and data handling are not separate concerns on jl89 — they connect directly to how your account, wallet and session information is stored and accessed. This section covers the four areas that come up most often in privacy questions from account holders.
We use cookies to keep your session active and remember lobby preferences across visits. You can manage cookie settings in your browser; disabling some cookies may affect lobby functionality on your device.
Account data is kept for as long as your account is active and for a period after closure as required by applicable law. Transaction records tied to bKash or Nagad deposits are retained for the period set by financial record obligations.
Your account data is accessible only to staff with a defined need — account operations, fraud review and support. We do not grant general internal access to personal records.
If we update this policy in a way that affects how your data is used, we will post the revised version on this page and note the change date at the top. Continued account use after a change means you have seen the updated terms.
These questions cover the situations account holders most often ask about in relation to the jl89 privacy policy. If your question is not here, use the support contact route on this page.
We collect your name, email address, contact number and the payment identifiers you use — such as a bKash or Nagad number — during registration. We also log device type, browser version and session timestamps automatically when you access the lobby.
Your bKash or Nagad reference is shared only with the payment processor to complete the transaction. That sharing is limited to what the processor needs to verify and process your deposit or withdrawal. We do not pass payment identifiers to third parties for marketing or profiling.
Open your account settings page — most personal details are visible there. For records not shown in-account, such as historical session logs, contact our support team with a specific data request and we will confirm what we hold for your account.
You can request deletion of personal data by contacting support in writing. Eligibility depends on applicable local law in Bangladesh and your eligible region. Some data — such as financial transaction records — may need to be retained for a defined period regardless of a deletion request.
Yes, we use cookies to maintain your session and remember lobby preferences. You can adjust cookie permissions in your browser settings. Note that disabling certain cookies may affect how the lobby loads or how your account session stays active across pages.
The updated policy is posted on this page with a revision note. If a change affects how your data is used in a material way, we will flag it clearly. Continuing to use your account after a posted update means you have reviewed the revised terms.